Complaints Procedure

Barlow Rowland is committed to high quality legal advice and client care. If you are unhappy about any aspect of the service you have received, or about the bill, please raise your concern with the solicitors acting for you in the first instance. If that Solicitor is unable to resolve matters to your satisfaction or if you would prefer not to raise your concerns with that Solicitor, please contact the Senior Partner Mr T.H. Codling. We have a procedure in place which details how we handle complaints which is available on request from Mr. Codling, who you can reach by calling 01254 300400 and asking for Mr. Codling.

If you are not satisfied with our handling of your complaint you can ask the Legal Ombudsman at PO Box 6806, Wolverhampton WV1 9WJ to consider the complaint. Normally, you will need to bring a complaint to the Legal Ombudsman within six months of receiving a final written response from us about your complaint but for further information, you should contact the Legal Ombudsman on 0300 555 0333 or at enquiries@legalombudsman.org.uk

You have a right to object to the bill and apply for it to be assessed under Part III of the Solicitors Act 1974. If all or part of our bill remains unpaid we may be entitled to charge interest.